Frequently asked questions

Yes. Our shortest call is 30 minutes, which suits tasks such as a medication prompt, breakfast support, a welfare check or help getting ready for bed. Many people start with one short call a day and build up as needs change — we also provide 45-minute and hour-long visits, multiple calls a day and longer support packages.

We agree the priorities with you in advance and write them into your care plan, so the carer arrives knowing exactly what matters most. Short visits are never rushed through a checklist — if your needs grow beyond what fits comfortably, we will tell you honestly and suggest a longer call.

Depending on your care plan we can prompt you to take your medication, assist you, or fully administer it. Everything is recorded on a Medication Administration Record at the time of the visit, including any refusals or missed doses.

Yes. All care staff complete safe handling of medication training with competency checks before they administer anything, and refresher training thereafter. Our registered managers audit medication records regularly and liaise with GPs and pharmacies where needed.

Every member of our team holds an enhanced DBS check before they begin working with clients. We also take up references, verify right to work and complete a full induction — no one visits a client unaccompanied until their checks and training are complete.

Yes. We aim to send a small, consistent team of familiar carers who know your routine and preferences. Carers carry photo ID and wear our uniform, and we will always let you know if there is a change to your usual carer.

Call Rosie on 07951 027548 or Kim on 07594 933397, or email info@ivycareservices.org. One of our registered managers will have a friendly, no-obligation chat about the support you or your loved one need.

No. We arrange a free home visit at a time that suits you and, where you wish, your family. We discuss needs, routines, preferences and any risks, then write a personalised care plan for you to approve before care begins.

In most cases we can begin within a few days of the assessment, and sooner in urgent situations such as a hospital discharge. It depends on staff availability in your area, and we will always be upfront about what we can commit to.

Yes. Care plans are reviewed regularly and can be adjusted at any time as needs change. Just let the office know as early as you can if you need to change, add or cancel a visit.